Job Purpose
- To manage the Bank’s Virtual Banking proposition, execute the Bank’s VB strategy; ensuring that the different delivery channels are available and accessible to the target segment
- To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.
Key Responsibilities/Accountabilities
Stakeholder Management:
- Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the VB strategy
- Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans,
- Liaise regularly with branch staff, Agents and all stakeholders channels to ensure smooth product sales and customer management
Product Strategic
- Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
- Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share
Measures:
- Product performance – Achievement of customer acquisition, transaction volume and revenue budget.
- Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition.
Strategy Implementation
- Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility.
- Develop and maintain effective relationships with the external agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app).
Measures:
- Strategy execution
- Projects implemented timely and within budget
- Stakeholder feedback
- Adoption rate of the product and increase in transaction volumes on the Virtual Banking delivery channels.
Effective Product Management:
- End to end management of the proposition liaising with stakeholders in ensuring all the offerings (pensions,
- Mutual funds, insurance, loans, etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
- Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition.
Product Performance Management
- Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
- Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
- Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share.
Measures:
- Product performance – Achievement of customer acquisition, transaction volume and revenue budget.
- Effective Management of Financial, Risk and Regulatory Requirements:
- Ensure continued adherence to governance and compliance in line with regulatory and bank policy.
People Management:
- Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances
- Provides direction, clarity and accountability to the team to deliver on business objectives
- Responsible for inspiring, motivating, leading and managing the team
- Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs
- Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensures skills assessments and competency-based training takes place as and when required
- Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
- Creates an environment in which learning and development are emphasised and valued
- Takes personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
- Promotes a culture where the values of the Bank are seen to be ‘alive’
- Ensures the implementation of the leadership promise and employee engagement programme.
- Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
- Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
- Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
- Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources.
Preferred Qualification and Experience
- First Degree
- Years: 5 – 7 Years
Experience Description:
- 5 – 7 years general banking experience of which 4 – 5years should have been in a leadership role in Digital Banking; experience in research and development; strategy formulation and execution.